FAQs

Thank you for your attention and support of Lightinge! Here are some frequently asked questions and their answers, hoping to help you better understand our services:

Does your website show your complete product range?

While our online collection showcases our core offerings, the full depth of our custom capabilities is just a phone call away. Connect with a dedicated Design Consultant to explore hundreds of exclusive fabric and finish options, along with our curated one-of-a-kind collections. Think of us as your personal guide to creating a truly bespoke piece.

Do I have to create an account to make a purchase?

No, you do not. You can complete your purchase quickly using our guest checkout option.

Can I schedule an in-home consultation?

Yes, Lightinge would be delighted to meet you in your home. Our complimentary design consultations allow us to provide expert advice tailored to your specific space and needs.

Do your products meet industry safety and quality certifications?

Every Lightinge fixture is rigorously tested and certified to meet the strictest international safety and compliance standards, including UL (US), CE (EU), SAA (Australia), and RoHS directives. This guarantees not just beautiful design, but complete peace of mind, no matter where you are in the world.

Is Lightinge merchandise warranted?

In a world of disposable goods, we make Lightings to last. This is our commitment to you, and it’s why every Lightinge product for residential use is covered by our Warranty Policy against defects in materials and workmanship from the day it arrives in your home.

We don’t just believe in our quality—we guarantee it.

Who is Lightinge?

Where Artistic Vision Meets Everyday Living.

Lightinge is a premier destination for high-end lighting, offering a meticulously curated collection of modern, contemporary, and timeless designs. Each piece is more than a light source—it's a functional sculpture, crafted to transform your space with beauty, quality, and unparalleled artistry. We believe in design that not only illuminates but also inspires.

Where is Lightinge located?

Our roots are in Colorado Springs, but our designs belong everywhere. Inspired by the rugged beauty and open skies of Colorado, our team creates lighting that brings a touch of modern craftsmanship to homes and studios across the globe.

At Lightinge, we don't just create lighting; we curate enduring artistry. Each piece is a testament to our unwavering dedication to timeless design, exceptional materials, and the mastery of global craftspeople. This is our promise: beauty that lasts, quality that matters, and craftsmanship that tells a story.

What are the delivery fees?

Free Shipping On All Orders

Do you provide returns and exchanges?

Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.

What are the payment options?

Accepted payment methods are American Express (Amex), MasterCard, Visa, UnionPay, Shop Pay, Google Pay, JCB, Discover, Elo, Diners Club International, and PayPal. You can choose the most convenient payment method to complete the payment during the settlement process.

How to cancel or modify an order?

If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.

Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team. We will be happy to help you!

How many days do customers have to return a product?

We have a 30-day return policy

How much is the restocking fee?

We do not charge a restocking fee on returns.

How much is the return shipping fee?

For Our Defective products, return is free shipping.
For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.