FAQS

Welcome! We're so glad you're here. Find answers to common questions below.

PRE-SALE QUESTIONS
Can I Get a Better Price?
Thank you for your interest in our lighting collection! We host monthly events with exclusive discounts—perfect for finding your dream light. Our pieces are crafted with premium materials like natural brass, K9 crystals, and Spanish alabaster, ensuring both beauty and sustainability.
Each lamp is meticulously handmade by skilled artisans, from molding to final assembly. We protect your purchase with double-layer packaging (carton + wooden crate) and offer free shipping to United States.
Can I Get a Better Price?
Thank you for your interest in our lighting collection! We host monthly events with exclusive discounts—perfect for finding your dream light. Our pieces are crafted with premium materials like natural brass, K9 crystals, and Spanish alabaster, ensuring both beauty and sustainability.
Each lamp is meticulously handmade by skilled artisans, from molding to final assembly. We protect your purchase with double-layer packaging (carton + wooden crate) and offer free shipping to United States.
How Soon Can I Receive My Light?
All of our lighting products are all of our lighting products are produced after an order is placed. Order processing usually starts within 3 business day after confirmation, the full processing time is typically 7–21 business days.
By Large Cargo Freight, 4-5 Weeks. By Air Freight Way, around 10 Business Days. You can read our detailed Shipping Policy Page
How Soon Can I Receive My Light?
All of our lighting products are all of our lighting products are produced after an order is placed. Order processing usually starts within 3 business day after confirmation, the full processing time is typically 7–21 business days.
By Large Cargo Freight, 4-5 Weeks. By Air Freight Way, around 10 Business Days. You can read our detailed Shipping Policy Page
Do You Offer Free Shipping?
We offer free shipping on all accepted orders within the contiguous United States.
For more details, you can read our Shipping Policy Page
Do You Offer Free Shipping?
We offer free shipping on all accepted orders within the contiguous United States.
For more details, you can read our Shipping Policy Page
How Do I Get Trade Discount?
Qualified design professionals, builders, and distributors may apply for enrollment in our Trade Partner Program. Upon verification of professional credentials, approved members gain access to exclusive commercial benefits including
Preferred Pricing Structures Complimentary Material Samples & Color Swatches, 1. Custom Design Services (No Fees). 2.Technical Documentation & CAD Resources. 3. Extended Product Warranty (36 Months). 4. Enhanced Return Policy (60-Business-Day Window). 5. Enrollment Process, Submit verification documents via Email info@lightinge.com or Tel +1 (213) 257-0065.
How Do I Get Trade Discount?
Qualified design professionals, builders, and distributors may apply for enrollment in our Trade Partner Program. Upon verification of professional credentials, approved members gain access to exclusive commercial benefits including
Preferred Pricing Structures Complimentary Material Samples & Color Swatches, 1. Custom Design Services (No Fees). 2.Technical Documentation & CAD Resources. 3. Extended Product Warranty (36 Months). 4. Enhanced Return Policy (60-Business-Day Window). 5. Enrollment Process, Submit verification documents via Email info@lightinge.com or Tel +1 (213) 257-0065.
I Have a High Ceiling, Can I Customize the Length of the Rods or the Length of the Cord?
When dealing with high ceilings, coordinate with our support team to verify required suspension component lengths (rods, cords, chains) for perfect lighting positioning.
You can reach to our support team thru info@lightinge.com.
I Have a High Ceiling, Can I Customize the Length of the Rods or the Length of the Cord?
When dealing with high ceilings, coordinate with our support team to verify required suspension component lengths (rods, cords, chains) for perfect lighting positioning.
You can reach to our support team thru info@lightinge.com.
Are Bronze and Black the Same Color?
Bronze and black differ in color. For pure black, please confirm with our customer service due to variations in the production process.
Are Bronze and Black the Same Color?
Bronze and black differ in color. For pure black, please confirm with our customer service due to variations in the production process.
I am a Contractor and Need to Buy a Large Quantity of Products, Can I Get a Trade Discount?
Absolutely—please reach out to our customer service team at info@lightinge.com
I am a Contractor and Need to Buy a Large Quantity of Products, Can I Get a Trade Discount?
Absolutely—please reach out to our customer service team at info@lightinge.com
I just Want to Buy Some Lights for My New House and Don’t Have a Large Order, is There a Way for me to Get a Discount Too?
Yes, join us as a new subscriber and enjoy a special newcomer discount as our welcome gift.
I just Want to Buy Some Lights for My New House and Don’t Have a Large Order, is There a Way for me to Get a Discount Too?
Yes, join us as a new subscriber and enjoy a special newcomer discount as our welcome gift.
What Payment Methods Do You Accept?
Visa, MasterCard, American Express (Amex), UnionPay, Apple Pay, Google Pay.
What Payment Methods Do You Accept?
Visa, MasterCard, American Express (Amex), UnionPay, Apple Pay, Google Pay.
More Information about The Products, What Kind of Materials are Used In our Products?
Our products predominantly feature premium materials such as high-quality brass, glass, and K9 crystal...etc.
For more details, you can check Product details on each product page.
More Information about The Products, What Kind of Materials are Used In our Products?
Our products predominantly feature premium materials such as high-quality brass, glass, and K9 crystal...etc.
For more details, you can check Product details on each product page.
How Should I Prepare When Shopping for Lighting?
Begin by establishing your budget. Next, seek inspiration from lighting store online that align with your style preferences.
Lastly, purchase lightings in advance due to it will take some time for factory handling, and delivery.
How Should I Prepare When Shopping for Lighting?
Begin by establishing your budget. Next, seek inspiration from lighting store online that align with your style preferences.
Lastly, purchase lightings in advance due to it will take some time for factory handling, and delivery.
Is the Lightinge Chandelier Made in the USA?
Lightinge chandeliers are manufactured in Asia, specifically in countries like China.
Is the Lightinge Chandelier Made in the USA?
Lightinge chandeliers are manufactured in Asia, specifically in countries like China.
Do Your Products Come with any Guarantee?
Certainly, all our products are accompanied by a 2-year manufacturer's warranty, which includes coverage for normal wear and tear.
Please read our detailed Warranty Policy Policy.
Do Your Products Come with any Guarantee?
Certainly, all our products are accompanied by a 2-year manufacturer's warranty, which includes coverage for normal wear and tear.
Please read our detailed Warranty Policy Policy.
Are Your Products UL Listed?
While our products themselves are not UL listed, the electrical components we use are UL listed and comply with US safety standards.
These products can be installed by qualified electricians.
Are Your Products UL Listed?
While our products themselves are not UL listed, the electrical components we use are UL listed and comply with US safety standards.
These products can be installed by qualified electricians.
Is it Safe to Order on the Internet Through Lightinge.com?
Absolutely. All data is encrypted with SSL during transmission to guarantee optimal security.
Is it Safe to Order on the Internet Through Lightinge.com?
Absolutely. All data is encrypted with SSL during transmission to guarantee optimal security.
How to Specify Special Requirements for My Order?
1. Before Placing Your Order, Contact our customer service team to confirm feasibility. If approved, we’ll guide you through the ordering process. 2. While Placing Your Order, Add your special requirements in the “Order Notes” section at checkout.
3. After Placing Your Order, If you’ve already ordered but have additional requests, contact us immediately. If feasible, we’ll accommodate your request. If not, you may modify or cancel your order for a full refund.
How to Specify Special Requirements for My Order?
1. Before Placing Your Order, Contact our customer service team to confirm feasibility. If approved, we’ll guide you through the ordering process. 2. While Placing Your Order, Add your special requirements in the “Order Notes” section at checkout.
3. After Placing Your Order, If you’ve already ordered but have additional requests, contact us immediately. If feasible, we’ll accommodate your request. If not, you may modify or cancel your order for a full refund.

AFTER-SALE QUESTIONS
After I Received the Lamp, Can I Return it If I Don’t Like it?
If you wish to return a product, please ensure, The return request must be submitted within 30 business days after delivery.
Customized products cannot be returned. The product is new and unused. The product is in its original package and the product should be properly packed, with all accessories, especially crystals, properly packed. For more details, you can ready our Returns & Refunds Policy Page.
After I Received the Lamp, Can I Return it If I Don’t Like it?
If you wish to return a product, please ensure, The return request must be submitted within 30 business days after delivery.
Customized products cannot be returned. The product is new and unused. The product is in its original package and the product should be properly packed, with all accessories, especially crystals, properly packed. For more details, you can ready our Returns & Refunds Policy Page.
Do You Replace Parts Damaged During Shipping Free of Charge?
We provide complimentary replacement parts for verified shipping or manufacturing defects upon submission of documented evidence demonstrating product fault.
For more details, you can ready our Returns & Refunds Policy Page.
Do You Replace Parts Damaged During Shipping Free of Charge?
We provide complimentary replacement parts for verified shipping or manufacturing defects upon submission of documented evidence demonstrating product fault.
For more details, you can ready our Returns & Refunds Policy Page.
Can I Get a Full Refund Because of Quality Issues?
Customers may request a full refund or product replacement in cases of verified quality defects. To process such requests, photographic evidence documenting the product deficiency must be submitted for evaluation. Upon confirmation of a legitimate quality issue, we offer the following resolution options.
1. Product Replacement, We will dispatch an equivalent replacement item at no additional cost. 2. Full Refund, The original purchase amount will be reimbursed if preferred. All resolutions are contingent upon, 1. Timely notification of the quality concern. 2. Provision of supporting pictures. 3. Return of the original product (when applicable). You can read our detailed Returns & Refunds Policy Page.
Can I Get a Full Refund Because of Quality Issues?
Customers may request a full refund or product replacement in cases of verified quality defects. To process such requests, photographic evidence documenting the product deficiency must be submitted for evaluation. Upon confirmation of a legitimate quality issue, we offer the following resolution options.
1. Product Replacement, We will dispatch an equivalent replacement item at no additional cost. 2. Full Refund, The original purchase amount will be reimbursed if preferred. All resolutions are contingent upon, 1. Timely notification of the quality concern. 2. Provision of supporting pictures. 3. Return of the original product (when applicable). You can read our detailed Returns & Refunds Policy Page.
What is the Best Way to Install My New Light or Chandelier?
Each item we sell comes with detailed installation instructions.
If you have any uncertainties regarding installation, we advise consulting a licensed contractor or electrician.
What is the Best Way to Install My New Light or Chandelier?
Each item we sell comes with detailed installation instructions.
If you have any uncertainties regarding installation, we advise consulting a licensed contractor or electrician.
How Do I Clean My Fixture?
Before cleaning, ensure that the power is switched off. For metal parts, use a soft cloth dampened with a mild liquid soap solution. Gently wipe and polish with a very soft, dry cloth. Avoid using any metal polish, as it may harm the protective coating on metal surfaces. When polishing wooden parts, use a fine furniture polish, but be cautious not to touch the metal surfaces with the polish.
Do not clean glass or crystal shades in an automatic dishwasher. Instead, line the sink with a towel, fill it with warm water and mild liquid soap, and gently clean the glass or crystal with a soft cloth. Rinse and dry thoroughly. For more details, please read our Product Care Guide Page.
How Do I Clean My Fixture?
Before cleaning, ensure that the power is switched off. For metal parts, use a soft cloth dampened with a mild liquid soap solution. Gently wipe and polish with a very soft, dry cloth. Avoid using any metal polish, as it may harm the protective coating on metal surfaces. When polishing wooden parts, use a fine furniture polish, but be cautious not to touch the metal surfaces with the polish.
Do not clean glass or crystal shades in an automatic dishwasher. Instead, line the sink with a towel, fill it with warm water and mild liquid soap, and gently clean the glass or crystal with a soft cloth. Rinse and dry thoroughly. For more details, please read our Product Care Guide Page.
How Long Does it Take to Get Shipping Information?
Following order confirmation, products undergo goods manufacture, comprehensive quality inspection and packaging at our manufacturing facility prior to transfer to our logistics partners.
Usually it will take 7-21 business days after order placed to send the shipping information to our customers. For more details, you can read our Shipping Policy Page.
How Long Does it Take to Get Shipping Information?
Following order confirmation, products undergo goods manufacture, comprehensive quality inspection and packaging at our manufacturing facility prior to transfer to our logistics partners.
Usually it will take 7-21 business days after order placed to send the shipping information to our customers. For more details, you can read our Shipping Policy Page.
How Do I Track My Order?
Once your order has been handed over to the shipping carrier, you’ll receive a shipping confirmation email.
This email will include your order number and tracking number. You can use either one to track your shipment on our Tracking Page.
How Do I Track My Order?
Once your order has been handed over to the shipping carrier, you’ll receive a shipping confirmation email.
This email will include your order number and tracking number. You can use either one to track your shipment on our Tracking Page.
What to Provide While Appying for After-Sale?
To expedite your after-sales request, please follow the guidelines below and provide complete information. What information is required for general after-sales requests? 1. Clear photo of the shipping box, Show the logistics label and product SKU. 2. Photo of the intact product packaging, For unopened packages, only the outer packaging is needed. If the box was opened but the product remains inside, photograph it without removing the item.
3. Full-view photo of the product (if removed from packaging), Skip this step if the product was never taken out. If the order includes multiple items, arrange them side by side for a single photo. For more details, you can read our Returns & Refunds Policy Page.
What to Provide While Appying for After-Sale?
To expedite your after-sales request, please follow the guidelines below and provide complete information. What information is required for general after-sales requests? 1. Clear photo of the shipping box, Show the logistics label and product SKU. 2. Photo of the intact product packaging, For unopened packages, only the outer packaging is needed. If the box was opened but the product remains inside, photograph it without removing the item.
3. Full-view photo of the product (if removed from packaging), Skip this step if the product was never taken out. If the order includes multiple items, arrange them side by side for a single photo. For more details, you can read our Returns & Refunds Policy Page.
How Do I Change or Cancel My Order?
We accept order cancellations, but no-penalty cancellations are only possible within 24 hours of placing the order. Since all of our lighting products are made to order, no-penalty cancellations are only accepted before production begins. Production typically starts within 1 business day after order confirmation. So, to request a no-penalty cancellation, please contact us within 1 business day of placing the order at info@lightinge.com.
If the cancellation occurs after production has begun, a 30% cancellation fee will be applied, and the customer will bear 30% of the total order cost. For more details, you can read our Returns & Refunds Policy Page.
How Do I Change or Cancel My Order?
We accept order cancellations, but no-penalty cancellations are only possible within 24 hours of placing the order. Since all of our lighting products are made to order, no-penalty cancellations are only accepted before production begins. Production typically starts within 1 business day after order confirmation. So, to request a no-penalty cancellation, please contact us within 1 business day of placing the order at info@lightinge.com.
If the cancellation occurs after production has begun, a 30% cancellation fee will be applied, and the customer will bear 30% of the total order cost. For more details, you can read our Returns & Refunds Policy Page.
Can I Change the Shipping Address After Placing an Order?
Please double-check your shipping address before submitting your order. Once an order is placed, the address cannot be changed online. What to Do Based on Order Status, 1. Pending Processing, Simply cancel the order (if needed) and place a new one with the correct address. 2. In Production, Contact our customer service immediately to request an address change. 3. Already Shipped, Address changes depend on the carrier’s policy (some offer this service for an additional fee).
Note, If the Carrier Doesn’t Support Address Changes, 1. Try to receive the package at the original address, or contact the carrier directly for assistance. 2. If the address is invalid, the package may be returned or destroyed, and you may incur penalties (e.g., return shipping/fees). Important, We cannot guarantee any changes until confirmed by our customer service team.
Can I Change the Shipping Address After Placing an Order?
Please double-check your shipping address before submitting your order. Once an order is placed, the address cannot be changed online. What to Do Based on Order Status, 1. Pending Processing, Simply cancel the order (if needed) and place a new one with the correct address. 2. In Production, Contact our customer service immediately to request an address change. 3. Already Shipped, Address changes depend on the carrier’s policy (some offer this service for an additional fee).
Note, If the Carrier Doesn’t Support Address Changes, 1. Try to receive the package at the original address, or contact the carrier directly for assistance. 2. If the address is invalid, the package may be returned or destroyed, and you may incur penalties (e.g., return shipping/fees). Important, We cannot guarantee any changes until confirmed by our customer service team.
Are Your Products Easy to Assemble?
Most of our products arrive unassembled, with only minor components requiring installation. They’re designed for easy setup and include clear step-by-step instructions.
Note for lighting/electrical products, For safety and optimal performance, we recommend professional installation.
Are Your Products Easy to Assemble?
Most of our products arrive unassembled, with only minor components requiring installation. They’re designed for easy setup and include clear step-by-step instructions.
Note for lighting/electrical products, For safety and optimal performance, we recommend professional installation.